Today we are chatting through the dreaded topic of negative customer interactions and customer complaints! 

Whether you are new to running your business, or have been running your business for years, negative customer interactions are something we unfortunately will never be able to avoid. Today I am sharing some of my negative customer experiences, and my best tips for dealing with all types of negativity when it comes to customer service! Some questions we dive into during today’s episode include:

• Why it is normal to deal with customer complaints
• Deciphering between negative feedback that is constructive criticism (aka can help us grow & better our business) and unnecessary complaints
• Dealing with how to approach and resolve negative interactions
• Navigating our mental health as small business owners during these interactions
• & so much more!